The objective of this task is to investigate the extent to which energy efficiency and demand flexibility services are not being realised because a proportion of smart, energy devices are not user-friendly with respect to setup and continuing operation.  The smart devices of interest are those found in a residential environment and include smart appliances, smart space and water heating controls and other smart devices with the ability to significantly reduce energy consumption (e.g. lighting).

This task is being undertaken as a collaboration with the Users TCP of the IEA.

A report was published in September 2021.